Aisle P, Level 5, Terminal 2,
Hong Kong International Airport
Opening Hours:
06:00-23:00
Telephone:
(852) 2216-1088
Airport Ticketing
Passengers are advised to book and purchase their air tickets in advance through their travel agent(s) or at the Ticketing Office of Hong Kong Airlines and Hong Kong Express Airways. However, if circumstances arise that passengers have to purchase air tickets at the Hong Kong International Airport, please visit:
The check-in counters are open at 2 hours and 30 minutes prior to flight departure. Passengers are advised to conduct check-in procedures 90 minutes before departure time. Boarding gates will close 20 minutes before departure time.
*If departure time of flights is between 03:00 and 07:00, check-in and departure services are provided at Aisle J, 7th Level, Terminal 1. Other than this period of time, all services remain in Terminal 2.
2) In-Town Check-In Stations#
Opening Hours:
Daily, 05:30-19:30
In-Town Check-In Counters stop service 90 minutes prior to flight departure.
Location:
Hong Kong or Kowloon Station, Airport Express Line, MTR
'One-day Prior to Departure' Check-In Service:
Passengers can complete the check-in and baggage delivery procedures at either Hong Kong or Kowloon Station one day before flight departure~.
#The in-town check-in service of Hong Kong Airlines and Hong Kong Express Airways does not cover groups and industry/agency discount air-ticket holders.
~The in-town check-in service has extended to include 'one day prior to departure' since 6 August 2007 for Hong Kong Airlines and 1 May 2008 for Hong Kong Express Airways.
The Airport Transit Desk is located at Area E1 on the Arrival Level. Please reach our gate 30 minutes before departure time.
2) Through Check-In Service
The 'Through Check-In Service' is offered to passengers travelling from China and connecting to Taiwan. Since 1 August 2007, this service has been extended to Taiwanese passengers+.
With Hong Kong as the central transfer station, passengers can check the onward itineraries at departing point, collect the onward boarding passes and have the baggage tagged to the final destinations at the same time. This arrangement has shortened the connection time to 70 minutes.
+Offered by Hong Kong Airlines in cooperation with China Airlines, Mandarin Airlines and Eva Air of Taiwan.
3) Transit Services for Upstream Check-in Passengers
Passengers flying with Hong Kong Airlines/ Hong Kong Express Airways are privileged to enjoy upstream check-in services in Mainland China before their transit in Hong Kong:
Shenzhen International Airport
Passengers who take transit buses departing from Shenzhen International Airport may pick up their boarding passes right at the Shenzhen International Airport and check-in their baggage at Hong Kong Airlines/ Hong Kong Express Airways counter at T2-P17 in the Hong Kong International Airport upon their arrival at Hong Kong.
Transit time: 180 minutes (from transit bus departure time to flight scheduled departure time)
Shenzhen Fu Yong Ferry Terminal
Passengers who take ferries in Shenzhen Fu Yong Ferry Terminal may enjoy upstream check-in services at the terminal. They will have their boarding pass and baggage tagged to the final destinations.
Transit time: 90 minutes (from ferry arrival time at Hong Kong to flight scheduled departure time); 120 minutes for those who failed for upstream check-in.
4) Upstream Baggage Tag Through Services
To correspond to Pearl River Delta (PRD) Transportation Developments, the ‘Air to Sea’ and ‘Sea to Air’ Upstream Baggage Tag Through Services are implemented at the SkyPier of the Hong Kong International Airport (HKIA).
(i) Air to Sea Transfer
Passengers can enjoy this service to travel to Macau, Fu Yong, Humen, Shekou, Zhongshan and Zhuhai from the HKIA.
Provided that passengers have a valid China Visa, ferry tickets can be purchased at the HKIA Arrival Level Transfer Area (E1) 60 minutes prior ferry departures.
(ii) Sea to Air Transfer
Confirmed tickets must be presented if passengers are coming in by sea, please ensure
arrival at the airport 120 minutes before departure.
* Information listed above is for reference only, please access relevant websites for the latest details.
Important Items
Passengers MUST purchase ticket at the CKS Air / Sea Transfer Desk 1 hour (with check-in luggage) or 30 minutes (without check-in luggage) BEFORE the sailing time.
Passengers are exempted from Hong Kong immigration or customs' formalities for flight arrival, ticket booking and ferry travelling.
For details about free luggage allowance, please click here.
Boarding Requirements
Passengers should possess the following documents before boarding:
Air - Sea Transfer
Valid ferry ticket which can be purchased at Air/Sea Transfer Desk, located at Level 5 of the Passenger Terminal Building, HKIA
Valid passport and visa for the intended destinations
Sea - Air Transfer
Valid ferry ticket
Valid air ticket with confirmed seat for same-day departure
Valid passport and visa for intended destinations / onward destinations
Travel Reminders Passengers should possess valid travel document and visa.
Visa Information
Hong Kong Nationals from most countries are not required to have visas for transiting in Hong Kong. However, nationals from some countries will need to obtain a visa, please refer to the Hong Kong Immigration Department for more information.
Macau Macau grants visa-free entry to nationals of over 50 countries or territories for a stay of 30 to 90 days. If a visa is required, it can be obtained upon arrival in Macau, and it will be issued by the Immigration Department for a period of 30 days. For more information about visa-free countries, please visit the Macau Government Tourist Office.
China Visas are required for all foreigners entering mainland China. A standard tourist visa is valid for a 30-day visit. The tourist visa can usually be obtained from Chinese embassies or consulates. Landing visa application is available at Fu Yong Ferry Terminal, Shenzhen (office closed at 5pm) for most countries except*:
Afghanistan, Algeria, Bahrain, Cameroon, Egypt, Iran, Iraq, Jordan, Kuwait, Israel, Lebanon, Liberia, Libya, Nigeria, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Somalia, Sri Lanka, Syria, Sudan, Turkey, Uganda, United Arab Emirates, Yemen, United States
* The above list is subject to change without prior notice.
Landing Visa
Landing visa at Shekou port: 08:30 - 12:45, 14:30 - 17:00.
Telephone Enquiry: (86) 755-26865555
Landing visa at Zhongshan port: 09:00 - 11:30, 14:30 - 17:30.
Telephone Enquiry: (86) 760-5596384
Landing visa at Zhuhai port: 08:40 - 19:00.
Telephone Enquiry: (86) 756-3335700
No landing visa at Humen port
Free Luggage Allowance For Air-to-Sea Passengers
Every air-to-sea passenger can carry one piece of free luggage.
Weight: no more than 20kg
Volume: no more than 0.057 cubic metres (2 cubic feet)
Length: no more than 1.58 metres (55 inches)
Charge for luggage exceeding the allowance: HK$20 / 5kg
Other pieces of luggage will be charged at HK$30 each
Procedures for Claiming Refund of Air Passenger Departure Tax
Starting from 26 Apr 2005, Sea-to-Air passengers using the SkyPier of Hong Kong International Airport can apply for the cash refund of the advance payment of the exempted Air Passenger Departure Tax (APDT) at SkyPier.
After checking in at SkyPier, each Sea-to-Air passenger will receive a refund form with the refund verification stamp and initials issued by the airline staff. Passengers can then collect the HK$120 cash refund at the refund counter.
As the refund counter at SkyPier only accepts same day refund of APDT, passengers who have already received the refund form but not collected the refund cash due to any reasons should contact their airlines for refund.
Passengers who meet the requirements but have not received the refund form after departure can complete a APDT refund application form provided by the Civil Aviation Department (CAD), and mail it back to CAD together with the necessary documents to apply for refund.
